FAQs

Frequently Asked Questions (FAQ)

1. What is your return policy?

We offer a 5-day easy return policy. If your product is damaged or defective upon delivery, you can initiate a return within 5 days for a replacement or refund.

2. How do I request a return?

To request a return, contact our customer support at products.customer247@gmail.com with your order details and a description of the damage.

3. What payment options do you offer?

We accept both Cash on Delivery (COD) and prepaid payment methods, including debit/credit cards, UPI, and net banking.

4. Is there a fee for COD?

A small COD fee may apply based on your location. The exact fee will be displayed at checkout.

5. When will I receive my refund?

Refunds will be processed within 5-7 working days after we receive and inspect the returned product.

6. Are prepaid payments secure?

Yes, all prepaid payments are secure and encrypted to protect your information.